Privacy Policy

Who We Are

This website is run by Chelsea Aboutaj, trading as Challure Aesthetics, a sole trader based at Station Approach, West Malling, Kent ME19 6HJ. For the purposes of UK data protection law, Chelsea Aboutaj is the "data controller" responsible for your personal information.

What Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — your name, phone number, email address and, where relevant, your home address;
• Health information — details you share with us in a consultation or health questionnaire, such as medical history, medication, allergies or skin conditions, so we can treat you safely. This is treated as "special category data" under UK GDPR, and is given extra protection;
• Treatment records — notes on treatments you've had, products used and any relevant clinical observations;
• Photographs — before-and-after images taken for your clinical record, and, only with your separate consent, images used for marketing;
• Booking & payment information — handled through our booking platform, Fresha. We don't directly store your full card details ourselves.

How We Use Your Information, and Why

We only use your information for clear reasons:

• To provide your consultation and treatment safely — this is necessary for us to deliver the beauty and aesthetic treatment you've asked for, and, for health information specifically, is necessary for the provision of health or beauty treatment by a practitioner, alongside your explicit consent given at consultation;
• To manage your booking — confirmations, reminders and any changes to your appointment;
• To keep clinical records — as good practice and in line with our insurance requirements;
• For marketing — only where you've separately opted in, for example agreeing to a photo being used on Instagram, or asking to hear about offers. You can withdraw this consent at any time.

Who We Share Your Information With

We don't sell your information to anyone. We share it only where needed to run the business:

• Fresha, our booking and payment platform, processes your booking and payment details on our behalf;
• We may be required to share information with regulators, our insurer, or the authorities where we have a legal obligation to do so.

How Long We Keep Your Information

We keep clinical and consultation records for as long as our professional insurance and industry good practice requires, typically 8 years from your last treatment, so we can care for you safely if you return, and respond properly to any concern raised about a past treatment. Marketing consent (such as a photo used online) is kept until you ask us to withdraw it.

Keeping Your Information Secure

Your information is stored securely within our booking platform, Fresha, and access to your records is limited to Chelsea. Paper consultation forms, where used, are stored securely and not left accessible to other clients.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you;
• Correct any information that's inaccurate or incomplete;
• Ask us to delete your information, though we may need to keep clinical records for the period described above for safety and insurance reasons;
• Restrict or object to how we use your information in certain circumstances;
• Receive a copy of your information in a portable format;
• Withdraw consent at any time, for example for marketing or photo use, without affecting any treatment already provided.

To use any of these rights, contact us using the details below. If you're ever unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website doesn't use tracking, analytics or advertising cookies. If that ever changes, for example if we add website analytics in future, we'll update this page to explain what's used and why.

Children

Our treatments and services are for adults aged 18 and over. We don't knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time, for example if how we handle your information changes. The version published on our website is always the current one. This page was last updated in September 2026.

Contact Us

If you have any questions about this policy or how your information is used, contact:

Challure Aesthetics, Station Approach, West Malling, Kent ME19 6HJ
Email: info@challureaesthetics.co.uk
WhatsApp / phone: 07445 074224