Terms & Conditions

About These Terms

Challure Aesthetics is run by Chelsea Aboutaj, a sole trader working from a private treatment room at Station Approach, West Malling, Kent ME19 6HJ. These terms apply whenever you book a consultation, treatment, course or gift voucher with Challure Aesthetics, whether online, by WhatsApp, by phone or in person.

Please read them alongside our Privacy Policy, which explains how your information is used.

Consultations

Every new client completes a consultation and health questionnaire before their first treatment. This helps us confirm a treatment is suitable and safe for you.

• Please answer all health questions honestly and let us know about any changes to your health, medication or pregnancy status before any future treatment.
• We reserve the right to decline, postpone or adapt a treatment following your consultation if it isn't currently suitable for you.
• Anti-wrinkle injections and other prescription treatments always require a consultation before any treatment is agreed or booked, and are never guaranteed in advance.

Bookings & Deposits

A deposit may be required to secure your appointment, particularly for longer treatments or courses. The amount will be confirmed when you book, and is deducted from the final cost of your treatment.

• Deposits are paid to secure your appointment time and cover preparation for your treatment.
• Deposits are non-refundable if you cancel with less than 48 hours' notice, or do not attend (see Cancellations and No-Shows below).
• If you cancel or reschedule with enough notice, your deposit can be moved to your new appointment.

Cancellations & Rescheduling

We understand plans change. To give this appointment time to another client, we ask for at least 48 hours' notice if you need to cancel or reschedule.

• 48 hours' notice or more: your deposit is transferred to your new appointment, or refunded at our discretion.
• Less than 48 hours' notice: your deposit is forfeited to cover the reserved appointment time.
• If cancellations or reschedules become a regular pattern, we may ask for full payment in advance for future bookings.

To cancel or reschedule, please message us on WhatsApp (07445 074224) or email info@challureaesthetics.co.uk as soon as you're able.

Late Arrivals

Please try to arrive on time, ideally a few minutes early, to complete any paperwork and settle in. If you arrive more than 15 minutes late, we may need to shorten your treatment or reschedule your appointment, to avoid running into the time booked by the next client. If this happens, our usual cancellation terms apply.

No-Shows

If you miss an appointment without letting us know, your deposit is forfeited, and we may ask for full payment in advance before we can offer you a future appointment.

Patch Tests

Some treatments require a patch test at least 48 hours before your appointment, to check your skin's reaction and keep you safe. If a required patch test hasn't been carried out, or was carried out too long ago, we may need to reschedule your appointment. We'll always let you know in advance if your treatment needs one.

Age Restrictions

All injectable and body treatments are available to clients aged 18 and over only, as required by law. We may ask for proof of age (such as a passport or driving licence) before your consultation or treatment.

Our Teen Facial is designed for younger clients. Clients under 18 need written consent from a parent or guardian, who must also attend the appointment.

Pricing & Payment

Prices shown on our website and social media are correct at the time of publishing but may change. The price confirmed with you at booking or consultation is the price that applies to your treatment.

Full payment is due at the time of your treatment unless we've agreed otherwise. We accept the payment methods shown at checkout when you book online, plus card and cash in person.

Courses & Packages

If you purchase a course of treatments:

• Courses should be used within 6 months of purchase unless we've agreed a different timeframe with you in writing.
• Courses are non-refundable once purchased, and are not transferable to another person unless agreed with us in advance.
• Appointments within a course follow the same cancellation, late-arrival and no-show terms set out above.

Gift Vouchers

Where gift vouchers are available:

• Vouchers are valid for 12 months from the date of purchase.
• Vouchers are non-refundable and cannot be exchanged for cash, in full or in part.
• We're unable to replace or refund lost, stolen or expired vouchers.

Our Right to Refuse or Stop Treatment

Your safety, and the safety of everyone in the treatment room, comes first. We may decline, postpone or stop a treatment at any time if:

• you have a health condition, medication or circumstance (such as pregnancy) that makes the treatment unsuitable;
• you appear to be unwell, or under the influence of drugs or alcohol;
• continuing would not be safe for any other reason; or
• a client behaves inappropriately, aggressively or abusively towards Chelsea or anyone else on the premises.

Results & Expectations

Skin and aesthetic treatments affect everyone differently, and we can't guarantee a specific result. Descriptions, photos and any "before and after" images used on our website or social media are for general guidance only, and are not a promise of how your own results will look.

Aftercare & Your Responsibilities

After your treatment, we'll give you aftercare advice, either in person, in writing, or both. Following this advice is an important part of getting a safe, good result, and is your responsibility as a client. If you have any concerns after treatment, however small, please contact us promptly so we can advise you.

Complaints

If you're ever unhappy with a treatment or your experience with us, please tell us. Email info@challureaesthetics.co.uk within 14 days of your appointment, with as much detail as you can, and we'll look into it and get back to you as quickly as possible.

Photography & Marketing

We may take photos before and after treatment as part of your clinical record, to track your results and support your care, this is standard practice and separate from marketing use.

We will only use your photos on our website, Instagram or Facebook with your separate, specific consent, asked for at the time. You're free to say no, and can withdraw your consent at any point afterwards by contacting us, in which case we'll remove the image from future use as soon as we reasonably can.

Liability

We take great care in providing every treatment safely and to a professional standard. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under the law of England and Wales.

Changes to These Terms

We may update these terms from time to time, for example if our booking or cancellation policy changes. The version published on our website at the time of your booking is the one that applies. This page was last updated in September 2026.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

Contact Us

Challure Aesthetics, Station Approach, West Malling, Kent ME19 6HJ
Email: info@challureaesthetics.co.uk
WhatsApp / phone: 07445 074224